Refund policy

Returns & refunds

Every Expression Atelier piece is printed to order with your chosen design, so we don't accept returns or exchanges for a change of mind.

We make it right if something goes wrong

If your order arrives damaged, defective or misprinted, is the wrong item, or doesn't arrive, email ying@timelessatelier.com within 30 days of delivery (or of the latest estimated delivery date) with your order number and a photo of the problem. We'll send a free replacement or give you a full refund — your choice — and you won't need to send the item back.

Cancellations

Need to cancel? Email us as soon as possible. If production hasn't started, we'll cancel and refund you in full.

Refund timing

Approved refunds go back to your original payment method; most banks show them within 5–10 business days. Return shipping is never required for a damaged, defective, wrong or lost item. Restocking fees: none.